Future of Healthcare Communication

We help you connect fragmented communication touchpoints and create a seamless channel minimizing redundant tasks and enabling staff to focus on serving patients.

For Providers

Patient Engagement Service

Managing the full scope of a patient's journey: Delivering happier staff, healthier patients,
and more profitable organizations


Deliver Email, Voice, and Text Message Reminders

Patient engagement services tremendously benefit healthcare providers and organizations. By empowering patients to take a more active role in their care, providers can reduce the burden on staff, streamline care delivery, and increase patient satisfaction. This leads to improved patient retention, increased referrals, and a more profitable organization.


Reduce No-shows with Automated Patient Reminders

No-shows can be a significant problem for healthcare providers, leading to missed appointments, wasted resources decreased patient satisfaction. Automated patient reminders can be an effective way to reduce the number of no-shows in healthcare practices. Using automated patient reminders, providers can increase appointment attendance rates and improve practice efficiency.


Improve Both Patient Care Quality and Patient Experience

Care coordination involves working collaboratively across healthcare settings and providers to ensure patients receive the right care at the right time. Educate patients about their conditions, treatment options, and preventive measures to help them achieve better outcomes and reduce healthcare costs.


Why You Need To Automate Patient Processes

Due to the busy nature of your medical practice, your staff may often struggle to keep track of patient appointments, follow-up visits, and follow-up communications.

You may’ve noticed that some of your patients are slipping through the cracks and are concerned they’re not receiving the care they need. To address this issue, you need to implement an automated communication system.

Creda’s Patient engagement service allows patients to schedule appointments and receive automated reminders and personalized communication on pre-visit prep instructions and post-visit care that send follow-up messages to patients on time. With these systems in place, you can streamline your patient processes and ensure that your patients receive the care they need while freeing up your time to focus on providing quality medical care.

Ways We Communicate With Your Patients

Transform the way you interact with and educate your patients






Supporting Patient Journey

Appointment and Rescheduling

Pre-procedure instructions

Pre-visit communications

Day-of visit communications

Post-procedure care

Post-visit communications

Patient satisfaction surveys

App for chronic condition management

"Creda Health's Patient Engagement Platform effectively reduces patient anxiety and improves preparedness through education"

- Clinic Admin

Wondering if Creda is Fit for you

Learn How our flexible platform brings value to different types of the healthcare organization.

Mental Health Nurse

Dale Follansbee

Disorders & Trauma

The Creda App
For Patients

Whether you are recently diagnosed or you’ve been living with a chronic condition for some time, Creda Health is your one-stop destination for staying on top of your health.

Our condition-specific care models analyse your symptoms, medications, vitals, labs, nutrition and lifestyle elements, and monitor your disease progression and treatment effectiveness. We send you reminders, alerts, warnings, articles, actions to take and things to talk to your doctor – all to help you stay on top of your health.
High Cholesterol
We are on a mission to ease the lives of people dealing with chronic conditions. Chronic Condition Management App


What is patient engagement, and why is it important for healthcare providers?

Patient engagement guides and supports patients through the healthcare system to help them actively participate in their care. This involves providing patients with information, resources, and support to help them make informed decisions about their health.
Patient engagement is important for healthcare providers because it can lead to improved patient outcomes and satisfaction. When patients are supported and empowered to take an active role in their healthcare, they are more likely to adhere to treatment plans, manage chronic conditions, and make lifestyle changes that improve their health.
Patient engagement can help healthcare providers reduce healthcare costs by preventing unnecessary hospitalizations and emergency room visits. By providing patients with the information and support they need to manage their health, healthcare providers can help prevent complications and identify potential health issues before they become more serious.

How does your patient engagement process work?

Patient engagement is a collaborative process between healthcare providers and patients that involves patients in decision-making, self-care, and health management. This process can involve several steps, such as:

  1. Communication: Healthcare providers should establish clear and effective communication with patients, involving them in the decision-making process and explaining their health condition, treatment options, and any potential risks and benefits.
  2. Education: Healthcare providers should provide patients with the necessary education and online resources to make informed decisions about their health.
  3. Monitoring patient progress: Healthcare providers can monitor patient progress to ensure that patients adhere to their treatment plans and progress toward their health goals.
  4. Feedback: Healthcare providers should gather patient feedback on their experiences and adjust their approach to improve Patient engagement and outcomes.

Healthcare providers should use technology to engage patients in their care. Implement platforms that support telemedicine visits, remote monitoring, and mobile health applications that give patients real-time access to their health information.

What types of patient engagement services do you offer?

Here’s a brief overview of each of the services we offer:

  1. Pre-visit Prep: This service helps patients prepare for their upcoming appointments by providing information about their condition, what to expect during their visit, and how to prepare for any necessary tests or procedures. Pre-visit prep can help patients feel more confident and informed about their care, leading to better patient experiences.
  2. Post-Visit Care: This service provides patients with follow-up care after their visit, such as reminders to take their medications, follow-up appointments, and access to educational resources. Post-visit care can help ensure that patients adhere to their treatment plans and manage their health effectively, leading to improved health outcomes.
  3. Chronic Condition Management App: This service provides patients with a mobile application to monitor or manage their chronic condition. The app includes medication reminders, health metrics and symptom tracking, and access to educational resources. By providing patients with tools to manage their condition outside the clinical setting, healthcare providers can help improve Patient outcomes and reduce healthcare costs.
How can patient engagement services help me improve patient outcomes and satisfaction?
  1. Better adherence to treatment plans: When patients are engaged in their healthcare, they are more likely to adhere to their treatment plans, including taking medications as prescribed, attending follow-up appointments, and making lifestyle changes leading to reduced healthcare costs.
  2. Improved communication with healthcare providers: Multi-channel communication allows patients to access healthcare information and communicate with their healthcare providers through various channels, such as phone, email, or text. This way, patients feel more connected to their healthcare providers and engaged in their care, improving patient satisfaction and outcomes.
  3. Improved Care Coordination: Patient engagement services can help improve care coordination by providing patients with information and support to navigate the healthcare system. For example, healthcare providers can use secure messaging to communicate with patients about their care, send appointment reminders, and provide follow-up care instructions. This can help reduce the risk of miscommunication and improve patient outcomes. It will also help prevent unnecessary hospitalizations and emergency room visits and ensure patients receive timely and appropriate care.
  4. Increased Patient Satisfaction: Patient engagement services can lead to increased patient satisfaction by providing patients with a more personalized and supportive healthcare experience. When patients feel more involved in their care, they are more likely to feel satisfied with the care they receive, leading to better Patient retention and loyalty.